Recherches récentes


Pas de recherche récente

'In Queue' button for Agent Workspace too big, easily accidentally clickable



image avatar

Dakota

Zendesk Luminary

Publication le 23 mars 2021

Is there any way to add a prompt like "Are you sure you want to join a chat?" when you click the 'In Queue' button just to prevent accidentally being forced into a live chat?

Twice today I have accidentally clicked that 'In Queue' button instead of the search button and ultimately had to respond to customers before transferring them to actual agents.

This would be so awesome to have, thank you!


7

0

0 commentaire

Vous devez vous connecter pour laisser un commentaire.

Vous ne trouvez pas ce que vous cherchez ?

Nouvelle publication