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Zendesk Contextual Workspace

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Michail Rudenko

Publication le 15 sept. 2021

Hello, Guys!

I have a question about Zendesk Contextual Workspaces. 

Will available apps and macros change in the agent interface once we set up a new Contextual Workspace for the specific scenario?

For example, I have Contextual Workspace for damaged item refund. Once agent opened ticket with this Workspace, agent will be able to choose between damage-related macros and categories.

Please, correct me, if I understand it wrong. I read available Zendesk articles about workspaces but still need some clarifications.


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    ZZ Graeme Carmichael

    Community Moderator

    Yes that is correct, you can restrict the displayed macros and forms based on conditions. Sounds like what you are after. 

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