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Salesforce Integration : Close tickets from Salesforce and sync status in Zendesk

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Julien Lavazy

Publication le 16 juil. 2021

Hello,

I would like to know if it is possible to close a ticket directly on Salesforce and report this information so that the ticket is also closed on Zendesk.

If the Zendesk standard does not allow this, is it possible to do this through APIs?

Thanks in advance,
Julien

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    Cheeny Aban

    Zendesk Customer Care

    Hi Julien,

    Our native sync is one-way from Zendesk to Salesforce, so solving the ticket in Zendesk can update the status of the Case in Salesforce

    If you want to update the status of the case and have it update the ticket in Zendesk, that’s a custom workflow and you'd have to leverage the Ticket Update endpoint of the REST API

     

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