Ticket Form Fields not saving

4 Commentaires

  • mccabe.tonna
    Community Moderator

    sounds like a trigger

    Are you able to post your /events after you submit the ticket?

    0
  • James Cass

    Laura Inostroza, did you figure out why this was happening?   I have a new custom form, and the same is happening to me.

    0
  • Laura Inostroza

    Hey James Cass! yes, it had to do with the fact that i was using "set tags" as an action with some of my triggers. Set tags basically removes all other tags except for the one you state, so you need to use "Add Tag" to maintain all of the previous information in the ticket.

    0
  • James Cass

    Ok, thank you - sounds like that's the issue here too.

    0

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