API Update & Conditional Ticket Fields

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  • Sabra
    Zendesk Customer Care

    Hey Alex! If you have a ticket field that is "Required to solve a ticket", and you are updating that ticket status to "solved" via the API, you will also need to send a value for that ticket field. Alternative options would be to not "solve" the ticket with your API call, or you could look at adjusting the requirements of that ticket field if it doesn't currently match your business needs: Making conditional ticket fields required.

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