Zendesk API to get User Roles and Access
Is there any API available to see the list of an agent's product access/roles and also add / remove product from this list?
Hi Rikita! Depending on what you're looking for, you may find it in the Users API or if you're on an Enterprise plan and have custom roles, the Custom Agent Roles API.
I think the question is not around setting a Support role, but adjusting Access to to the various products. Changing access in the UI has the browser hitting this endpoint:
This API isn't published in the API docs. Is there any roadmap for supporting this?
Unfortunately entitlements are not publicly accessible via the API at this time. However, it is on our product road map in the future but we do not have eta for when this feature will be released.
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