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Webhook disconnected

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Ran Margaliot

Publication le 09 mars 2021

Hello,

We've set up Zendesk webhook into our (web) app. every now and then, if our service becomes unavailable (even for a very short period of time), the Zendesk webhook gets disconnected and we need to re-activate it.

Is it possible to control when the webhook gets disconnected?

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Ran! If you are using an HTTP or URL Target, we will deactivate the Target after 21 failed attempts. We outline that in more detail in this article. As a result, since this is a system rule, there is no way to gain additional control over that disconnection.

    That being said, you could reach out to the List Target Failures API if you are experiencing an outage to determine if any of your Targets have become deactivated recently. If the Target has been deactivated around the timeframe of server issues, you could then update the status to active for that Target by using the Update Target API.

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