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Availability of live captions/transcriptions for Zendesk Talk calls?
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Publication le 20 sept. 2021
One of our agents has requested the ability to add auto-generated live captions (or transcripts after the fact as a work-around) to Zendesk Talk calls to aid in sensory processing.
I have been able to find some apps like Support Scribe that offer after-the-fact transcriptions for Talk calls, but I am curious whether anyone in the community has found a solution for live captions for calls.
These captions would be helpful aids in cases where call quality is low, a caller speaks very quietly, or where an agent needs some visual help parsing audio-only information.
Has anyone found a solution that works for their team?
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Scott Pontasch
I did some more testing and Chrome's Live Caption feature works pretty well with all in-browser audio (including live calls via Talk) and can be enabled here:
chrome://settings/accessibility
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