we would like to run an evaluation on the hotline activity. It's already possible to show the number of accepted/completed calls vs abandoned etc.
It would be highly interesting to compare this statistic with a graph showing the number of agents in Zendesk Talk that were online/available at any given time. That would give us a clearer indication regarding why on some dates more calls were abandoned than usual.
Unfortunately, the 'call agent'/'Anruf-Agenten' metric wasn't particularly helpful in that regard. Is it possible/planned to add such a metric to show the number of online Talk agents at any given time?
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