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Guide dataset:Top upvoted and top downvoted article

Planifiée
sushmitha.satish
We are looking forward to creating below report in zendesk:
1.Top 5 upvoted article 
2.Top 5 downvoted.
However, it looks like we do not have a metrics available to pull this data.
The metric(article vote), i beleive is sum of Upvote+downvote.
Hence we tried to create a custom metrics for the same.The challenge here is that we do not have any field to give only upvote or downvote
Kindly add in a metric that helps us to pull out these data's.

5 Commentaires

  • ingrid MARIOTTI

    Hi 

    I have the same problem

    0
  • Orsolya Forster
    Zendesk Product Manager

    Hi @...,

    Thanks for your feedback. You're right, the current dataset only provides the net votes (SUM of upvotes and downvotes) and calculating them separately is not yet possible.
    This capability in the Knowledge Base dashboard is on our radar, and it is certainly one of our priorities to include in future improvements. Once I can share more concrete details regarding the roadmap, I will update this thread.
    Kind regards!

    1
  • Jessica Rivera
    • Modifié

    Hi, Orsolya

    Do we have any updates on this feature, please?

    Thanks

    0
  • Orsolya Forster
    Zendesk Product Manager

    Hi Jessica Rivera,

    Yes, in Q3 we will roll out the article upvotes and downvotes metrics. We're working on it as we speak, therefore I'm marking this thread "Planned".

    Cheers!

    1
  • Jessica Rivera
    • Modifié

    Hi Orsolya Forster,

    Just looking to check if we have any updates on this. :)

    Thank you!

    0

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