Guide dataset:Top upvoted and top downvoted article

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5 Commentaires

  • ingrid MARIOTTI

    Hi 

    I have the same problem

    0
  • Orsolya Forster
    Zendesk Product Manager

    Hi @...,

    Thanks for your feedback. You're right, the current dataset only provides the net votes (SUM of upvotes and downvotes) and calculating them separately is not yet possible.
    This capability in the Knowledge Base dashboard is on our radar, and it is certainly one of our priorities to include in future improvements. Once I can share more concrete details regarding the roadmap, I will update this thread.
    Kind regards!

    1
  • Jessica Rivera

    Hi, Orsolya

    Do we have any updates on this feature, please?

    Thanks

    0
  • Orsolya Forster
    Zendesk Product Manager

    Hi Jessica Rivera,

    Yes, in Q3 we will roll out the article upvotes and downvotes metrics. We're working on it as we speak, therefore I'm marking this thread "Planned".

    Cheers!

    1
  • Jessica Rivera

    Hi Orsolya Forster,

    Just looking to check if we have any updates on this. :)

    Thank you!

    0

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