WD - Business Process Affected Employee Number showing as Metric instead of Attributes
Hello Team - I am trying to get a report of those employees who left and have been separated from the company.
While doing this I am doing this report I noticed that one of the attributes is missing which is "WD - Business Process Affected Employee Number". All other family attributes are showing but not this one.
Whilst the "WD - Business Process Affected Employee Number" is under metric.
I was told by your chat team that it is because it's a numeric figure hence showing as a metric but who does measure Employee Number? It is not even logical to think that this is a metric.
Also Ticket ID and Employee ID are both numerical but also reflecting under Attribute so it does not make sense at all.
Hope you can transfer this "WD - Business Process Affected Employee Number" to Attribute as this is not a METRIC at all.
Regards,
Jerenz
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Hi @...,
you can create your own attribute out of that metric. It's explained here: https://support.zendesk.com/hc/en-us/articles/360049655173-Explore-recipe-Converting-between-metrics-and-attributes#h_c5fd2f99-25eb-4252-8c51-776e2edcd781
I don't think it makes sense either, but at least there's a way around it.
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Hello Fabio Strasser - Thanks for the feedback and I was already able to resolved this the same day I posted it.
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