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Chat on Mobile: Won't minimize window

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Kai

Publication le 09 sept. 2021

We integrated chat through zendesk support. When a customer is on mobile on our website, then clicks the chat button there is no option for them to minimize the window or close the chat to continue shopping. How can we fix this? 

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    Ramin Shokrizadeh

    Zendesk Product Manager

    @... Thanks for sharing your question about the Web Widget interacting with your website. It looks like there is a conflict with the z-index of your Shopify theme and the Web Widget.

    We have an article that explains how you can resolve this with your web developers: https://support.zendesk.com/hc/en-us/articles/4405682426138 

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