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Yellow SLA Badge

Terminé
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Nate Crumback

Publication le 03 août 2021

Feature Request Summary: 

Zendesk support should have a yellow SLA badge to indicate tickets that are nearing a breach of SLA ("caution", the SLA is about to breach)

Description/Use Cases: 

A support team can be busy with the day-to-day ticket volume and support inquiries and just as yellow means "caution" on a stoplight so can a yellow SLA badge. Visually, this would be more easily identifiable than a green badge with "6h" that blends in with the other green badges that might be "10d".

Business impact of limitation or missing feature:

No significant impact and more a "like to have" versus a "must-have". 

Other necessary information or resources:

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2

2 commentaire

Date

    Officiel

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    Scott Allison

    Zendesk Product Manager

    Thanks so much for the suggestion Nate! We have big plans to improve our SLA capabilities and this is one of the changes we're planning to make. I'll update this and other threads when we start releasing these improvements.

    0

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    Heather Rommel

    Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

    Agree! Upvoted.

    0

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