Custom Ticket Id's
Hello,
As a Zendesk user, It would be awesome if I could have it set up where my Support account creates tickets with an ID like (Example) "IL-887348" instead of just numbers like "1029 or 102" (examples).
Is this possible?
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+1
I think this is a MUST feature. My team and I need it to differentiate side conversation tickets assigned to different groups.
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Thanks for this feedback – to answer your question Jake, this is currently not possible. Ticket numbers in Zendesk are integers only. Your best bet would be to use tagging or a custom field to differentiate ticket types.
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Hi Jake Partee or Cardenas, Romulo - Either of you come with some sort of custom workaround solution?
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Chris Stewart unfortunately not. It would be nice to have this feature but not a MUST.
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