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New agent workspace, assigning ticket to group

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Tuomas Savonius

Publication le 12 mai 2021

Before you could type the group and press enter to select it, now you have to select the group manually. Increases workload (we almost always assign tickets to a group)

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    Vanesa Mircheva

    Hello Team,

    We have the same issue. It affects our flow since our internal procedures require assigning tickets to the general queues. Then, the manager of the department usually assigns the tickets to the respective employees.  Having said this, we mostly use the Group assignment and it also increases our workload. 

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