Recherches récentes

Pas de recherche récente

Internal/public notes edit

Avec réponse
image avatar

italerts

Publication le 15 févr. 2021

Hello,

We would like to our agents to be able to edit/delete internal/public notes and wondering why this hasn't been enabled in the first place.

Thanks,

Ramin

3

1

1 commentaire

Date
    image avatar

    Sushant A

    Hi @...

    Internal and public Comments in tickets are not editable because ticket comments are considered a System of Record.

    This article may help 
    Can I edit a ticket comment once it's saved to the ticket?

     

    -Sushant

    -2

    Cette publication n’accepte pas de commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication