Allow customize agent status on Zendesk chat

1 Commentaires

  • Dave Dyson
    Zendesk Community Manager

    Hi João, can you add some examples of your use case with specifics on what you'd like to see? Are you talking about ticket status (New, Open, Pending, etc.), or agent availability status in regards to Talk and Chat, or agent Roles that determine the privileges the agents have to perform various tasks? Thanks!


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