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User Self Resolution Request Notification

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Andrew

Publication le 15 juin 2021

Hey All,

End Users have the option of checking a small box which automatically closes a ticket when they want to close the ticket. Unfortunately agents dont recieve notifications about this closure.

Please can you advise how I can recieve notifications when end users check the resolve a request box?

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    Brett Bowser

    Zendesk Community Manager

    Hey Andrew,

    You should be able to set up a fairly simple trigger that will notify the assignee of the ticket when an end-user solves the ticket. I've included a screenshot below of what this trigger could look like:

    Let me know if that's not what you're looking for!

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