custom fields not saving with ticket api

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Sejal Patel

Publication le 28 mai 2021

I was trying to create a ticket thorugh ticket api and I have created 3 custom fields in my zendesk account.

I was submitting these 3 fields with api , but ticket is created but the custom fields value is not saving and its showing blank on unsolved tickets listing.

While I try to create a ticket through form, and I tried to flll that custom field, it is saving.

I dont know why its working with form but not working with API.

can you please suggest me what is wrong here?

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