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Set up Trigger for a response to go through a certain channel regardless of it's origin

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Ankita Desani

Publication le 07 avr. 2021

Is it possible to set up a trigger such a way that if a certain tag or certain type of form is selected then response will go through a particular channel (Email address) regardless of which channel ticket is received?

For example : Ticker 123 is submitted via web form, and is assigned to tier2 support, any public comment on that ticket will go through default email address. However i would like that response to through tier2 support email address. 

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    Dave Dyson

    Hi Ankita -

    I believe the paid Basic plan on the Select Address app will allow you to set a default email address for each agent Group, which should give you what you're looking for: Select an Address App

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