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How to count emails by alias

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Scott Weiner

Publication le 01 mars 2021

I have zenddesk on support@company.com but I want emails on sent to the alias guest@company.com to forward to zend desk. If I do this, how can I keep track of inbound emails to zend desk by the alias the emails were sent to? or is there a better setup?

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    Jim

    Zendesk Customer Care

    Hi Scott!

    If you're going to add an email alias as one of your support address in your Zendesk account, I'm afraid to say that we do not support the use of aliases, distribution lists, shared mailboxes, Google groups or any non-standard email clients/services at this time; due to added complexities of routing and issues troubleshooting. We highly recommend the use of standard emails over these options to ensure maximum deliverability of your emails and for you to keep track of the inbound emails, in the event that you're going to set-up email forwarding.

    In the link below, you'll see an option to connect the desired mailbox if you really wish to use an email address, as your support address in Zendesk.
    https://support.zendesk.com/hc/en-us/articles/115004306927-Can-I-use-an-email-alias-distribution-list-or-Google-Group-as-a-support-address-

    Best,

    Customer Advocacy Team

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