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Display variable Hint

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Fernando Duarte

Publication le 21 févr. 2021

We present a field called Severity to our customers in or ticket form which is used to set the initial priority in a ticket.

I want to change the hint for that field to display the definition of each severity as it is selected, like:

"Urgent: System is down or unavailable (Critical Production issue affecting all users)"

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    Elaine

    Zendesk Customer Care

    Hi Fernando,

    Our default configuration does not support changing the description each time your customer selects an option in a ticket field (in your case, the Severity ticket field).

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