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Solved tickets

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Bernadeth Lope

Publication le 23 janv. 2021

Hi! Is there a way on how to see the solved tickets? TIA

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    Chandra Robrock

    Most Helpful - 2021Community Moderator

    Hi Bernadeth - There are a few different ways you can see the solved tickets.

    The first would be to search for solved tickets. You can do this by searching for status:solved in the search bar.

    The second would to create a new ticket view that only shows solved tickets. You'll do this by adding a 'Status is Solved' condition when creating this view.

    Lastly, you could query for solved tickets in Explore. You'll find a few different Explore recipes that reference Solved tickets here to help give you an idea.

    Hope that helps point you in the right direction!

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