Guide - how to create a new template for articles


4 Commentaires

  • Adrian Joseph Magboo
    Zendesk Employee

    Hi Daniel,


    Hope all is well! Yes, you can create an article template using a pre-defined template through the Knowledge Capture app. You can find more details about this here: Can I create an article template?


    I hope this helps.




  • Nova Dawn
    Zendesk Documentation Team

    The link to Can I create an article template? is broken. However this article is also very helpful:  Adding multiple article, section, and category templates to your theme.

  • Mahi Tangnoo

    Hello all,

    Is there any way I can achieve this following use-case:

    I want to link article templates using custom code, but I am not able to understand which URL to give so that I can access Custom Article template from help center.

    This would be great if anyone can help me finding the solution to this respective problem.


    Hi Mahi, 

    I guess it won't be possible in the current context. You can change the template for the Article from the settings only. Changing it dynamically by some script won't be possible.

    If you want to have a different Template for some articles, you can change that in the Article setting only and can keep the template different for different articles.



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