Ability to Export a list of Agents in the Admin Centre

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9 Commentaires

  • Dave Dyson
    Zendesk Community Manager

    Hi Sydney!

    There are a few ways to export a list of agents available now: How do I export a list of users?

    The Super Admin app is probably the easiest to use, and it will export directly to CSV format: Installing and Using the Super Admin app

    Hope that helps, and thanks for your feedback!

    0
  • Sydney Neubauer

    Thanks Dave,

    While that is handy, this was manly for the admin centre as there is a drop down that shows who has a Talk license (hopefully there is the option to filter who has a Chat license as well one day).

    We need to be able to export how many licences are consumed for each channel. From what I could see of the Admin app, you are not able to see that option.

    1
  • Dave Dyson
    Zendesk Community Manager

    Thanks Sydney!

    0
  • Tom Dupuche
    Zendesk Product Manager

    Hi everyone,

    Just letting you know that we do have a roadmap item for CSV export in Admin Center. At this stage it's looking like late 2022.

    Regards,

    Tom Dupuche

    Senior Product Manager - Tam & License Management

    4
  • Diane Bilo

    What is the status on getting CSV Export for Admin Center?   

    This is a pain to have to get a developer to do this for me.

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Diane Bilo - we're still anticipating delivery of this late this year (things *can* change, but that's our current plan).

    0
  • Brett Bowser
    Zendesk Community Manager
    This is awesome. Thanks for sharing Roman!
    0
  • Alison Cook

    Is there any update on this feature? We are almost at year end.

    0

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