Ability to Export a list of Agents in the Admin Centre

Terminée

11 Commentaires

  • Commentaire officiel
    Kristin Palmer
    Zendesk Product Manager

    I’m very pleased to let you know that we have started rolling out a new feature that allows admins to export a list of their team member data. This feature will be available in your account by March 16th (PT).

    You can read our product announcement here and please let us know if you have any feedback.

    Thanks

  • Tom Dupuche
    Zendesk Product Manager

    Hi everyone,

    Just letting you know that we do have a roadmap item for CSV export in Admin Center. At this stage it's looking like late 2022.

    Regards,

    Tom Dupuche

    Senior Product Manager - Tam & License Management

    4
  • Sydney Neubauer

    Thanks Dave,

    While that is handy, this was manly for the admin centre as there is a drop down that shows who has a Talk license (hopefully there is the option to filter who has a Chat license as well one day).

    We need to be able to export how many licences are consumed for each channel. From what I could see of the Admin app, you are not able to see that option.

    1
  • Dave Dyson

    Hi Sydney!

    There are a few ways to export a list of agents available now: How do I export a list of users?

    The Super Admin app is probably the easiest to use, and it will export directly to CSV format: Installing and Using the Super Admin app

    Hope that helps, and thanks for your feedback!

    0
  • Dave Dyson

    Thanks Sydney!

    0
  • Diane Bilo

    What is the status on getting CSV Export for Admin Center?   

    This is a pain to have to get a developer to do this for me.

    0
  • Dave Dyson

    Hi Diane Bilo - we're still anticipating delivery of this late this year (things *can* change, but that's our current plan).

    0
  • Brett Bowser
    Zendesk Community Manager
    This is awesome. Thanks for sharing Roman!
    0
  • Alison Cook

    Is there any update on this feature? We are almost at year end.

    0
  • Kristin Palmer
    Zendesk Product Manager

    Hi Alison

    Thanks for reaching out. We’ve planned out this work and it’s the key priority for our team in Q1. We hope to have it in customers hands by late Q1, early Q2.

    Thanks

    0

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