Exclude roles in filter

3 Commentaires

  • Tom Dupuche
    Zendesk Product Manager

    Hi @...,

    Thanks for your feedback.

    We're considering a few different possible approaches to solve this problem.

    1. The ability to name and save your filters - so you'd only need to select those 10-15 roles once, save the filter with a name you like and then select that filter from a dropdown next time

    2. A quick checkbox filter - "Agents using a seat" - preset filter to show you the agents using a seat/license

    3. An exclude role filter - filter by NOT Light Agent role

    Keen to hear your thoughts on the options.

    Regards,

    Tom Dupuche

    Senior Product Manager - Team & license management

    Zendesk

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  • Serraview Australia

    Thanks for the questions Tom, I would vote for 1, then 3, then 2 in that order, mainly because there would be times when we ONLY want to report on light agents (or whatever other role), so ideally it would be easy to run a report either way :)

    0
  • Tom Dupuche
    Zendesk Product Manager

    Great, thanks @... for the feedback on those options.

    I'll factor this into our roadmap for Team management.

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