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Will Explore include actual ticket comments?

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Celicia Fiedler

Publication le 05 déc. 2018

Our reports need to include ticket comments, at the very least the first ticket comment submitted by the customer. Will Explore include actual ticket comments?

If a customer is submitting a complaint about an airport terminal, our management team wants to review the the comments to see what needs to be addressed. Comments must be included in our reports.

Insights did not have this option. Was this fixed in Explore?

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