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View abilities while someone else edits a query
Publication le 08 déc. 2020
You cannot view a query someone is editing. You receive the message "This resource is locked because it is currently being edited by [person's name]."
When someone is working on a query and asks for a second opinion or help doing something, you cannot view it until they save and leave the query. Otherwise you have to discuss without being able to see it or have a screen share call. It slows progress and turns a quick message back and forth into a larger time commitment.
I would prefer that you could view, edit, but not be able to save or at least view when someone else is editing a query.
When setting up new queries and dashboards this is a common issue. When we distribute queries for stakeholders to review and suggest their changes, we cannot make changes in real time unless we're in a screen sharing call.
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6 commentaire
Officiel
Walter Bellante
Hello @Monica,
Thank you for bringing this to our attention.
We understand that the inability to view a query someone is editing can be a hindrance in collaborating on reports.
We are pleased to share that our beta report builder allows multiple viewers to look at the same report contemporarily. This feature should help streamline the process of sharing reports for stakeholders to review and suggest their changes.
Please let us know if you have any further questions or concerns.
0
Franco Landa
+1 This would be amazing to have! Our Zendesk Team Leaders collaborate on reports with one another and it's such a hassle for everyone involved to have exit the query before others can view what was previously saved. This should be essential.
4
Souparnika Hebbar
This is really inconvenient and work is getting delayed as one person should wait for the other to finish the work and leave the page to access the report.
Also, View and download report option should be given to all the agent levels.
3
Sandeep Jindal
This is indeed an important feature to have. Especially for someone who has used GoodData for long, this is taking two steps back. In GoodData, multiple people can work on a report while in Explore only one person can work at once. Zendesk - please fix this asap
4
Dan Ross
There needs to be an ability to have multiple viewers on a report, even if editing is restricted to the 'first' viewer.
Collaboration and troubleshooting with colleagues is impossible to do effectively with this limitation.
4
Bobby Koch
Please
1