• Commentaire officiel

  Eugene Orman

  • 27 novembre 2020 15:41

  Zendesk Product Manager

  Hi @..., 
  
  Thank you for raising this question. The user creation date is available in the Support: Tickets dataset. This dataset focuses mostly on the ticket data but it also has all User and Org attributes you used to have in Insights. 
  
  The attribute you need is called Requester created - Date

  

• Lohith S

  • 27 novembre 2020 16:13

  Thanks for this @.... I was able to create this query. To make it look similar to Insights report, can I sort by Requester created - Date by Ascending or Descending ?

  Thanks

  Lohith S

• Liz W

  • 15 février 2021 20:05

  Hey Eugene,

  A follow-up question: will the Explore report you highlighted provide a list of all users, or only those with recent tickets?

  We aren't currently using Support, though we have it and may use it in the future, but we're getting ready to launch our Help Center. We're currently trying to decide whether to enable end users to create their own accounts, and one question that is come up is whether we'll be able to periodically review new user accounts to get a sense of who is accessing our Help Center (which is intended specifically for current users of our software). Would it be able to help with this?

  Note: SSO is on the table for later, but right now I need a solution we can use in the meantime. 

  Thanks,

  Liz

• Eugene Orman

  • 16 février 2021 11:45

  Zendesk Product Manager

  @..., 
  
  You will be able to report on the end-users created, just follow the example above. Although the dataset name is Support: Tickets you can look at any users present in your Support account. So, it doesn't matter if those users have tickets or not. 
  
  Hopefully, you'll find this useful. 

• Liz W

  • 16 février 2021 16:30

  Hi Eugene,

  Yes, that's helpful. I got Explore activated and started taking a look, and I do think this is the best way I've found of meeting the need I described. Thank you for clarifying this for me.

  Liz

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