We've recently implemented using linked Problem and Incident tickets, but without being able to do either of the following, we might as well be using tags or resorting to duplicating input.
a) Create a View of all open Incident tickets including their Ticket Problem ID
b) Have the option to report on open incident tickets and pull in subject/detail or custom fields from the Problem ticket in an Explore query.
We have a couple of Explore queries on a dashboard - one of which returns the count of Incidents per Problem ticket, which is great as this means we're able to prioritise work for our development team, and a second report which lists all of the incident calls with their linked problem ID - I cannot see a way to also link in the subject or detail of the Problem call however, which is quite crucial to the way we work.
Hope you can help!
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