Explore:Simplify the process of colorization of results

10 Commentaires

  • Commentaire officiel
    Eugene Orman
    Zendesk Product Manager

    Thank you for the great feedback. Please continue voting for this feature if it is important to you.

    We will consider providing more simple color coding in the New report builder version. However, this will take time because we are still working on bringing the most common reporting features into the new version of the builder. 

  • Viorica Pop

    Hi Bill - 

     

    We are in the same situation - we are also using coloring for KPIs. Do you mind detailing where you place the code above?

    Thanks!

    0
  • bill cicchetti

    Hi Viorica,

    Here is a link to a article with information on the process

     

    https://support.zendesk.com/hc/en-us/articles/360047788473-Explore-recipe-Change-color-of-one-touch-tickets-when-it-reaches-a-certain-value

    0
  • Devan La Spisa
    Zendesk Community Manager

    Thanks @...!

    0
  • Antonio

    Upvoting this! It's way too complicated 

    0
  • John Morrison

    I agree.  There has to be an easier way to color code reporting results.

    0
  • Luke Tyhurst

    Zendesk, can we please get an update on this feature request? For example, it is currently not possible to encode color based on the Priority field, even though that is seemingly a pretty normal use-case. Color can make a huge difference on how useful a report is, so this is a pretty important feature.

    0
  • CJ Johnson

    Not only is complicated, it's been completely broken for all time based metrics for 6 months. I've given up on building any of the reports that were requested to have color added in January, because the dang color encoding is broken for all of them right out of the box: 



    I would be delighted to have *any* functional color encoding at this point. 

    1
  • Chris Wooten
    Zendesk Luminary

    Zendesk Any look at updating this?

    0
  • Charity Ponton

    Also looking for a way to color code tickets. It would be especially helpful to have a ticket tagged as a VIP customer to color and catch the eye for quicker support

    0

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