Explore User Group Filtering

4 Commentaires

  • Ryan Mumby

    I think I might be able to hack a solution using tags, but that seems like an unnecessary burden given that the group information already exists, and we would essentially have to maintain groups AND tag groups to make this work, when just maintaining groups should be enough. 

    We should also be able to do this with custom Agent Roles. 

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  • bill cicchetti

    Seems like such an easy field to report off of.  Its hard to explain to our managers why a report shows a user belongs to multiple groups because its pulling the user group from the ticket not the user

  • CJ Johnson

    This is such a weird thing to be missing and required me to build really stupid elaborate tagging schemas to basically track groups in a way that allowed me to report on them in explore. It also is confusing for non-technical people who don't understand why you can't do this thing that seems very reasonable. 


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