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No way to enable//disable talk license via api?
Publication le 09 août 2021
I found this closed post with no answer regarding the ability to enable/disable talk licenses for agents via API. I've scoured the Support API and Talk API references and could not find it in either.
Do I really have to manually open the admin center for each agent to turn on their talk licenses? This is very time consuming and seems like a pretty basic feature, especially since chat license permissions are listed in the reference materials.
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Cheeny Aban
Hi Tyler,
The configuration object in the custom roles endpoint has a voice_access attribute. You can create a custom role with Talk access, then use the users endpoint to associate the custom role to a user, granting Talk access via API
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TylerE Comfort
Thanks Cheeny. So this would be something we'd need enterprise to implement, correct?
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Cheeny Aban
Hi Tyler,
Yes, you are correct!
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