Batch or Digest of activity on Subscribed Forums/posts
Currently when you are subscribed to a Forum or to an entry within that forum (topic or post), anytime someone else makes another comment or update, you receive an update. Neat. Unfortunately, on a busy thread, this can mean that you're getting updates a lot.
Having already checked with the support folks, I know that unfortunately ZD doesn't offer any sort of way to batch together all of those updates into a single emailing at the end of the day. A "digest" of activity on those subscribed forums/topics.
It certainly would make it nicer to see the digest of this, rather than continuous updates.
From what I understand, this can be accomplished via some clever API scripting - and I believe I've seen other ZD client sites accomplishing this, but we simply aren't able to place any development focus on that sort of thing right now, and we think it would be awesome if ZD offered this sort of thing directly within the core features.
Your thoughts?
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We would like to give the ability to our users to choose for individual emails or for a daily digest. We also would like to setup forums that are default or mandatory to follow when you signup.
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We're all for a digest (weekly/semi-weekly) of communities notifications. Some of our support engineers / project managers are subscribed to a few forums so that their email end up with 150-200 notifications daily, digest would help and would increase number of people subscribed.
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I agree. I belong to a few national organizations of which I subscribe to their community blogs. I get a daily or weekly "summary" email that I review several times a week. Getting an email every time someone posts something would a) automatically put it into my spam folder and b) cause me to ignore it. I don't want this to happen to our customers in a community that we setup for them. So, in the mean time, we will look for other community software.
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Count us in too. Thanks!
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This feature seems essential to me... Any updates on this?
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We would love for the digest option as well. Have there been any updates to this topic?
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Hey Joanne -
No development is planned for the community platform at this time. But I encourage everyone to continue sharing their use-cases and up-voting functionality you'd like to see!
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Hi Zendesk,
We would like to provide our community the option to sign up for a daily and/or weekly digest of community forum activity as well.
Thank you,
Jason -
Hi
I'm hoping to bump this back up. My clients are crying for the ability to have a digest option rather than an email for each post. Based on the feedback we've received, this would have a significant impact on engagement with our forums.
Thanks!
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We have a similar use case. If someone follows a topic, we'd like them to receive a weekly digest of any updates to that topic.
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+1
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Is there any chance we can get a product manager to update this post from 6 years ago? Isn't a weekly digest a basic function of a community forum?
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Hi Josh,
Sure I can pitch in here, but not with a lot of news, unfortunately. No doubt that we would like to do this, but it's not at the top of our list of priorities. At the moment we are looking into other high profile requests around content tagging, merging of posts, video embedding and richer customization capabilities. -
Hi Kasper, okay. That's great if you can embed videos but how is anyone supposed to even grow their own community without having some type of digest go out and encourage people to post in the first place? Most people skip over the community button in the help center and it's really tough to try to make our own digest as I am sure it is for zendesk too. This feature was requested 6 years ago, how isn't this on the priority list yet?
Since functions for growing a community don't seem to be a priority, can you suggest a way to create a digest on our own then?
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Hi Josh,
Prioritization of what we build is always difficult because in prioritizing something you're also de-prioritizing something else. I really don't think you're right when you're saying that functions for growing a community are not being prioritized. We're talking about one of out many things here, and if we try to build everything at the same time we will get nothing done. We have evaluated that content tagging is the most impactful measure we can take in terms of growing communities, because it will allow more flexible organization of user content and linking content in community to content in KB and so on. But that's besides the point I guess - I mentioned those other features to give you insight into what we are currently prioritizing, instead of just offering a blanket "no we're not doing this right now" answer.
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Hi Kasper Sorensen any movement on this? It's been quite some time here and Zendesk Gather isn't living up to other competing products such as https://www.insided.com
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