Multi-Level Community Forums

Non planifié


Publication le 10 juin 2014

We're looking to start aggressively building the community forum section of our site, but I feel we're a little bit limited in what can be accomplished off the bat. I'd love a way to add another level on the forums - for example, our Knowledge Base articles follow this format:

* Category
  * Topic
    * Article

while our communities are:

* Topic
  * Article

any way to add another level to this would allow us to split up our forum in a much neater manner - I believe I saw mention of it in Help Desk 1.0, but not in 2.0.


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65 commentaire

+1 Alex and Catherine.

The ball has really been dropped with this one.

1


Agree, this thread has been 7 years in the making so the demand for this functionality is obvious. Can we have an update please?

1


Why is this not a thing yet after 6 years? Can we please get an update on when a sub-topic layer will be added to the community. It should be super simple since you already have the technology with the Guide.

Topic > Sub-topic > Post.

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This would be extremely helpful as we are looking to launch our community space soon. It is not ideal to have what we would like to use as sub-topics as their own higher-level topics. Excited for this feature - any insight on when we can expect this to be live? 

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Zendesk Team - Is the feature of having a Sub category under a Main Category rolled out. Could you point me to the article which can assist me do the same.

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We would really benefit from being able to add additional tiers to our community forums. It is way too limited to only have topics and posts and some of our topics are getting really junked up due to this. 

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My company is new to the Zendesk suite and while we appreciate the availability of Community as a service, it lacks modern features, i.e., nesting of topics, this would make the product that much better.

Topic > Sub-Topic > PostTopic > Sub-Topic > Sub-Topic > Post  are common themes among many, if not all, Forum platforms. 

Please, Zendesk make this available soon!

 

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Thanks! I will look into this. 

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Hi Magnus - 

Additional levels for the community haven't been developed yet. As far as the tabbing and grouping on our own community topics page, those are all theme customizations. While they aren't available out of the box or as a downloadable theme, our engineering team did write a couple of posts on how they went about implementing it here: 

Introduction to how we did Zendesk's Help Center theme customization

Zendesk's Help Center theme customization, part 1: How we use Zendesk features

Zendesk's Help Center theme customization, part 2: How we use open source tools

I hope that helps, but let us know if you have additional questions!

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