Show Related Tickets - official feature request thread
This is the official feedback topic for the Show Related Tickets app. Please refer to the Guidelines for providing feedback on Built by Zendesk Apps before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!
If you see a suggestion below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!
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Hi Tiffany,
I have one query related to Show related Tickets app. Do the app show results across forms. I mean, if a subdomain have multiple forms apart from normal Ticket. And if I enable this app, will it show result across forms or only limited to respective form, where I am editing the subject.
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Allowing the end user to configure an array of excluded words in the app settings would be helpful. Common email subject components (e.g. RE/FW) make the results very unreliable if tickets come from the email channel. It tends to show 'no related' if RE/FW are in the subject line.
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I have found an issue with phone numbers using the find related tickets. For some reason it leaves out a dash of the 7digit portion of the number, if I manually add the dash the find related tickets works, but seems we should not have to manually add these
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