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Customize Talk Widget fields to make mandatory

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Lisa Colpoys

Publication le 03 mai 2021

We would like to make "Name" and "How can we help" mandatory fields in the Request a Callback form. Will save our agents time and we need to get this info anyway.  Thanks!  

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    Nicole Saunders

    Zendesk Community Manager

    Thanks for taking the time to post your idea, Lisa.

    If other users would like to see this kind of functionality, please up-vote Lisa's post and share your thoughts in the comments below.

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    John Carrigan

    This is an absolute necessity for this feature. We would also like to collect emails too. But, at minimum, getting a name and summary of the call makes things much more efficient.

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