Recherches récentes

Pas de recherche récente

Data filter for Zendesk talk phone number: showing an alias name like "brand A phone number"

image avatar

Brecht Smit

Publication le 21 juin 2021

Hello,

On my reports i have data filters on the top so i can  filter results for each Zendesk number we have in use. I made sure that the selected phone number in the data filter is shown under the filter itself.

Now their is no option to give an 'alias' name to the phone number displayed as selected data filter on the report. Our managers don't know all the Zendesk numbers by heart, so it would be nice if i could change the display of just the 'Zendesk number' to "Brand A phone number" or "Brand B phone number".

Some support agents at Zendesk said you can only change the display of attributes on the query level, but on my Dashboards i have more than 40 queries on different tabs. I don't see it feasable to go and change every query it's attributes.

Please provide a way to show an alias for the talk number in the Zendesk Explorer dashboard display!

Brecht 

4

2

2 commentaire

Date
    image avatar

    Amie Brennan

    I vote for this feature as well. Not everyone knows which numbers are what just from the number itself being visible in the Call Talk Number filter on Talk dashboards. 

    I would like to be able to create a renamed filter set.... just like I can create a renamed attribute set and add in the Number names next to each number. 

    1

    image avatar

    Maky

    Hi Brecht Smit 

    I don't know if you finally solve this issue but is simple with a formula:

    Calculations → Standard calculated attribute:

    IF ([Call Talk number]="+184463394940") THEN "Brand1" 
    ELIF ([Call Talk number]="+1844173637383") THEN "Brand2"  
    ELIF ([Call Talk number]="+1844659303847") THEN "Brand3" 
    ENDIF

    Then you can call this attribute instead of “Call Talk Number”

    I hope this solution can help.

    Maria

    0

    Vous devez vous connecter pour laisser un commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication