Feature Request: Integrate Facebook Groups with ZenDesk

17 Commentaires

  • Andres Vogler

    +1 for this integration. We also use a lot Facebook groups

    2
  • Anton M.

    noted

    0
  • Perla Rimmerman

    Our use case is very similar to OP. This is a much needed integration.

    0
  • Marcela Arango

    +1 for this integration. Facebook groups are very important for us 

    0
  • Julie Russell

    Yes!! Please integrate with Facebook Groups. Our company's vast majority of social engagements are also on Facebook groups

    0
  • Björn Hering

    +1 yes, please integrate Facebook Groups!

    0
  • Kai Seyda

    +1 yes pls, integration with fb user groups is much needed

    0
  • Jed

    +1 yes, any update on this integration?

    0
  • Ashley Longseth

    I would also like to see this integration. Thanks!

    2
  • Andy

    +1 Please give us Facebook Group integration! :-D

    1
  • Aran Liu

    +1 

    1
  • Kate Watson

    Yes, You are right Britt. This is required the integration of Facebook groups with Zendesk. It helps to resolve the query related to Facebook.

    0
  • Aran Liu

    I think there's a way to connect Facebook Group with Zendesk by using Intergromat or Zapier, but it's relatively hard to configure.

    Able to grab Facebook Group's keyword alerts and convert them to a ticket is a good start. 

    0
  • Steph Yuan

    +1 on this, most of our power users are in the FB Group

    0
  • Dave Dyson
    Zendesk Community Manager
    Just a reminder – don't forget to upvote the post at the top!
    1
  • Chris Drylie
    Zendesk Product Manager

    Hi Everyone, 

    This is a great suggestion, we are currently reviewing our social platform support and I would love to get in touch with some of you to go over this use-case and have a conversation about your social media needs.

    If you would be interested in starting a conversation, please feel free to reply here.

    1
  • Johannes Casados

    Chris Drylie, I am interested.

     

    0

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