I should be able to create a view for the tickets I'm CC'd on

67 Commentaires

  • Serah Carlile

    I am in need of this feature as well - clients are wanting to see what emails they've been cc'd on. Please push this one!

  • Jake Warren

    Another +1 from me. This makes it infinitely harder for folks internally to browse the tickets where they are CC'd. As a light agent they can find their use and toggle to CC'd tickets, but that doesn't even show Organization as a column.

  • Stewart Armbrecht

    Continuing to add to the heap of requests on this.  The current solution is simply not working in our environment as most CC'd participants simply fail to check their CC'd queue and email notifications are lost in a sea of too many emails from Zendesk.  We really need the ability to pull cc'd tickets into existing views and choose which columns to show.

  • tobias.persson

    This is problematic for us who uses private groups, where some agents in other groups creates tickets and add their team members as CC to follow up on these tickets.


  • Chris Swinney

    +1 - I do not see the ability to view my CC tickets in my profile

  • Matthias Miltenberger

    Any update on this, Zendesk?

  • Andy Wilson

    +1 - This simple feature would benefit us! 


Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk