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Random Satisfaction Surveys - Set Sampling Rate

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Patrick Higgins

Publication le 24 mars 2012

In our business we have a lot of end users who create many tickets and they get tired of getting the survey emails every time their ticket is closed.  We had one client ask us to turn it off all together.

We still would like their feedback and though a "Random" check box, or "Send Satisfaction Surveys every _____ tickets" would be a nice feature to have

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