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how to see if a ticket has side conversation in a view?

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Handy Andy ;)

Publication le 22 sept. 2021

Does anyone know if it is possible to see in a view if a ticket has a side conversation attached to it?

 

or some tips on how to see this easier than manually go into a ticket?

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    Jason Schaeffer

    Zendesk Customer Care

    Hi Anders,

    Thanks for reaching out! While there is not a condition in the View itself that identifies Side Conversations, you can accomplish this pretty simply by creating a Trigger that adds a Tag to Side Conversation Tickets and then create a View that looks for that tag. For more information on working with Triggers in Side Conversations please see below:

    Using up triggers for side conversations

    I hope that helps!

    Jason Schaeffer | Customer Advocate |

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