Feature Request Summary:
At Guide (= Help Center) it should be possible for end-users/customers to sort their tickets by columns like "Subject", "Requester" and "Status" at the "Organization requests" page.
We just launched our new support platform based on Zendesk.
We use the default theme "Copenhagen".
Some of our customers and partner miss our legacy support system, which we replaced with Zendesk.
The customers and partners with a really high ticket volume need more control about their tickets.
Business impact of limitation or missing feature:
The mood among our customers and partners is important for our business success.
They don't understand why the new Zendesk-based support platform has such usability limitations.
One partner told us how a global vendor like Zendesk, which praises itself for its good usability, can't manage to sort the columns of a table.
Other necessary information or resources:
I followed the following article and could achieve sorting for "Ids", but it doesn't work for the rest of the mentioned system fields:
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