How can I check the user type for the logged in user on Help center Template code?
RéponduHi,
I'm looking for a solution where I'll be showing an option on the Zendesk Guide (Help Center) Template on the header only if the user is an Admin or Agent. However, I'm unable to find the right variable in the template code that shows me the user type.
In the header.hbs code, we have an option to check if the user is signed in or not by variable "signed_in", but we have nothing to check the user type.
One detail I found on the "user_profile_page.hbs" is that it shows user.admin and user.agent, these variables are not accessible on the header. Is there a solution to pull the user Type?
Ref Image of code checking if the user is signed in:
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Hi Groffer Anderson,
Zendesk does not provide any variable on the template level to give the user role other than user_profile_page.hbs.
However, you can use JS to achieve this by using window.HelpCenter.user.role
It will give you the current role of the user and on the basis of that, you can show/hide the option.
Let me know if this helps you.
Thanks
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Hi Groffer Anderson,
You can also use the method below:
you can check the user role using JS:
You can add the user role on the scrip.js file and show/hide any content.
// Show div html based on role
if (HelpCenter.user.role=="anonymous"){
$("div.anonymous").show();
}
if (HelpCenter.user.role=="end_user"){
$("div.end_user").show();
}
if (HelpCenter.user.role=="agent"){
$("div.agent").show();
}
if (HelpCenter.user.role=="manager"){
$("div.manager").show();
}You can add the content in the header.hbs file and hide that on the user basis like:
On header.hbs file
<div class="wrapper"> Content will show only on manager role</div>
On script.js file
$(document).ready(function(){
if (HelpCenter.user.role=="manager"){
$('.wrapper').hide();
}
})the full process that how to use the user role script code so go through the article below:
Thanks
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Thanks Trapta Singh & Ifra Saqlain,
These solutions worked like a charm. -
Awesome :)
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Hi @Ashok Gangwar,
You can share your query. Sometimes it happens that old links don't open.
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