Metrics on Community/Gather
Would like to see metrics related to Community/Gather on the new Explore dashboard. A summary on :
- Number of posts
- Number of views
- Number of votes
- Number of comments
- And the ability to filter by timestamp
- Also quick links to the posts based on the filter - allows Community Manager to quickly review posts based on the selection
Thanks for sharing your feedback, Teo!
If other users have community/Gather metrics, data points, KPIs, etc. that you'd like our product team to be aware of as they're putting together these datasets for Explore, please share in the comments below.
If you're able, adding the detail of why you want each metric can be really informative for the product team as well.
Agreed with Teo,
Slicing / filtering / decomposing data by end user / email / custom fields on those who vote / subscribed etc.
Agreed with the above comments, we are trying to learn more about how our end users are leveraging the community:
- total community posts
- total community post comments
- total community post views
- total community posts with official answer
- unique contributors
cc: @... @...
Not all of these data points are available, but several of them are. Check out the recently released Gather dataset and dashboard in Explore.
From there, I encourage you to add any feedback you have to this conversation:
All of this info is awesome. I want to share it publicly like zendesk does at the bottom of https://support.zendesk.com/hc/en-us/community/topics
I know it takes custom code but I cant find in the API how to get all the info like total comments.
Can you please get me on the right track? 🙏
Vous devez vous connecter pour laisser un commentaire.