Unable to filter out tags in ExploreNon planifiée
Does this AMA mean that we will now be able to exclude specific tags without creating a custom metric?
Thank you for the feedback. My apologies for the belated reply. I just have come across this community post.
Tags and multi-value field reporting is one of the most difficult areas in analytics because of the one-to-many relationship between the main object (ticket, user, org) and tags. To filter out tickets with specific tags you will need to create a calculated attribute as shown in this article - Reporting with tags. Then you can use it to filter the resutls.
Allowing this functionality as part of the default tag attributes is not on the immediate roadmap. However, it is one of the improvements we look forward to introducing in future.
I second this. I wrote into Zendesk Support last year when Explore Queries were unable to filter our specific tags. Zendesk, please see Ticket: https://support.zendesk.com/hc/requests/4822662
We need the ability to exclude tickets with certain tags from our metrics and I was told this was not available last August.
I too have had issues with this. I had to create a metric calculation to subtract the count of a specific tag from the overall total, which works fine. However if I want line detail in table form, I end up with 0 value lines. I'm yet to work out how to remove 0 value lines from reports, as the table option only gives you the ability to remove blank values.
There is already an option to exclude tickets based on tags but that just doesn't work. this is much needed feature for explore.
This needs to be fixed. Should be a standard filter
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