Ticket Description Field
Currently one of the biggest limitations we have in insights is being unable to report on the ticket description field. Are there plans on being able to report on the ticket description field as well as other multi-line fields in explore?
Just wondering if there have been any developments on this?
This is also a problem for us. We are trying to nail down an issue and the ability to pull multiple ticket fields along with the comments or at the minimum the last comment in a ticket would be extremely useful.
Thank you for your feedback.
We currently do not have any short-term plans to extract / expose ticket description & comments. With that said, we are looking at making easier for you to open tickets / users / organizations from within Explore.
@..., we are still not planning to expose ticket comments in Explore. However, we are working on introducing the default clickable links functionality to the table reports that will quickly direct you to the corresponding ticket in Support.
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