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Feature Request: Problem Public Comments filter down to incident tickets
The Product Manager Whisperer - 2022Community Moderator
Publication le 28 sept. 2021
I understand that only the first time the problem ticket is solved that a public reply will filter down to the incident tickets, but we would like all public replies to filter down. We often have problem tickets with 100's of incident tickets linked. We then have to update all of the incident tickets in batches of 100. I'm sure there's situations where you wouldn't want a public reply on a problem ticket to be shared with the incident tickets, but it doesn't apply in our business model.
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2 commentaire
Dave Dyson
Thanks for the feedback, Lou!
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Sophie Anderson
We would also like to see this enhancement OR the ability to bulk update some or all tickets at one time.
Related, we'd like to see a column for 'updated' in the Problem Ticket's Incident ticket view, so if we're updating customers separately we can see if we 'missed' any of there's a large list. Currently on a problem ticket you can see all incidents but no date - this would help for 'at a glance' monitoring.
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