Timestamp in chat transcript in UTC
The time stamp used in the chat transcript sent via e-mail is wrong when it's sent in to our Zendesk, causing a lot of confusion.
This is the reply i got from Zendesk helpdesk:
If you are referring to time stamp in the transcript sent via email, it is set to one time zone only which is in UTC +0 for all users. UTC +0 is the time zone where the server for emails are sent from. Apologies if this can't be changed as of the moment.
Can this please be fixed to use our own set timezone ?
Would be great for the chat transcripts to be in the time zone of the Zendesk user rather than UTC. This is time consuming when transcripts are requested to manually update the time. Looks unprofessional to send in another time zone.
We have started looking into this problem, and we intend to remove this inconsistency and align timezones on the transcript. We'll get back with a clear timeline soon on the resolution
Is there an update on a particular resolution as this is an ongoing issue we can do without.
I also agree that having transcripts reflect the timezone of the Zendesk Account would be incredibly beneficial. This would help a LOT with customers since they often get confused by the time displayed on the transcript, and it would make QA much easier.
Zendesk chat 終了後に作成zendesk Supportにチケットが作成されるが、コメント内の時間表示が日本時間から9時間ずれている
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